Despite the growing popularity of social media, e-mails, and other online networking tools, organizations still depend on the telephone for communication. But the advancement of technology has resulted in drastic changes to phone services — some of them confusing businesses more than ever.
If your business is thinking about installing a new phone system, price and quality are among the first considerations. Achieving both, however, can be quite a challenge.
Today’s digital phone services — a system that transforms calls to data — is as common as plain old telephone services (also known as POTS). Despite the comparable prices, certain organizations still prefer digital over POTS.
The flexibility guaranteed by digital lines also allows for more advanced features. POTS lines, on the other hand, are more straightforward and inexpensive. While Voice over IP (VoIP) lines require connection to the Internet, POTS lines receive powers from the phone company and continue to work despite power outages.
If you are comparing digital lines, Comtex Inc., a leader in telephone systems, recommends checking whether the lines will go through the Internet or straight to the phone provider. Direct connections might cost more, but these will not depend on the quality of your Internet service.
Phones for Every Desk
Each employee might need his own phone unit and the options available vary. Decent models often start at $40. Consider the number of employees that will need a phone before deciding on and making a purchase. If your staff only requires two lines, buy the same unit you use at home.
Business-class phones often use digital phone lines. If you are planning to invest in them, make sure you can work with the infrastructures. Most units offer features that make transferring calls easier, have access to PBX functions, and can put callers on hold. For these types of systems, be prepared to shell out at least $200 per phone.
The Bottom Line
Setting up phone systems in the office can be complicated. Before you select a system, think about the size of your organization in the long run. Low-cost solutions that worked for a few staff members might not accommodate six or more. It’s important to think ahead, especially if you’re looking to save more money.
Costs need not compromise the quality of your system. Consult with phone specialists to for more information on the system that will work best for you.